Vangoa P30 WiFi Streaming Amplifier Customer Support
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Find the quick answers in our documentions, FAQ. Or Contact us for more issues.
Customer Support
FAQs
1. Android Users Not Able To Download 4STREAM APP In Google Play Store?
Some Android users may encounter a message in the Google Play Store stating that the “app version is too old” or preventing the installation/update of the 4STREAM App.
This issue is related to Play Store compatibility syncing and may occur on certain devices.
To resolve this issue, please download and install the latest Android version of the 4STREAM App from the link below:
👉 Download the latest 4STREAM App (Android)
https://drive.google.com/drive/folders/10ue7bFOxqatGv72YevVCl776HDmtDlf-?usp=drive_link
After installation, you should be able to use the app normally.
If the issue persists, please contact Vangoa Support with the following:
l Your phone model and Android version
l Screenshot of the Play Store error
l Region / country of your Google account
2. If your device doesn’t connect?
- Make sure you are using a 2.4GHz network (5GHz is not supported on some models).
- Keep your device within 5 meters of the router during setup.
- Resetting your device to factory settings in the 4STREAM App: Open the App's device list > Tap the gear icon to enter device settings > Select Speaker Info > Tap Restore to Factory Settings.
- Restart your device and try again.
- If the LED is not blinking, reset the device by holding the WPS button for 5 seconds.
3. What can I do if my APP or 4Stream App can’t find the device?
- Make sure your network is available and the device is powered on properly.
- Check whether the screen on the device is lit up.
- Make sure your smartphone/tablet and P30 WiFi Amp are connected to the same Wi-Fi network.
- Make sure you have the latest version of the APP or 4Stream App on your device.
- Try restarting your smartphone/tablet, P30 WiFi Amp, and router.
- If still can’t find, reconfigure the device to the network
4.What can I do if my device has no sound? If you are not getting any sound from your P30 Amp, make sure you have checked the following things:
corresponds to the output of the P30 WiFi Amp.
- Audio Output Selection: Confirm that the correct audio output is selected in the APP Home app.
- Physical Connections: Verify that all physical connections between the P30 WiFi Amp and router.
- Volume Levels: Ensure that the volume is turned up both in the app and on your external device (e.g., AV receiver) connected to the P30 Amp.
- Input Source: Make sure the correct input source is selected on your receiver or device that your receiver or device are plugged in correctly and securely